Reports into: FOH Manager
Location: The Truman Brewery, 19 Hanbury Street E1 6QR

Contract Type: Full Time, 45 hours per week, including weekend and evening flexibility

The Truman Brewery is seeking a dedicated and proactive Front of House Assistant to manage the reception area on the west side of our site. This key role ensures a welcoming environment for all visitors and provides essential support to internal teams and clients. As the first point of contact for the site, you will play a pivotal role in delivering excellent customer service and managing the daily operations of the Front of House.

Candidates should be personable, highly organised, and efficient, with the ability to handle a variety of tasks in a fast-paced environment. Excellent communication skills and a professional demeanour are essential. Previous experience in a customer service or reception role is preferred, along with the ability to multi-task and remain calm under pressure.

Responsibilities:

• Greet and welcome visitors, clients, and contractors, ensuring a positive first impression.
• Manage the reception area, ensuring it is tidy and presentable at all times.
• Handle incoming calls and emails, directing them to the appropriate departments.
• Provide administrative support to various teams as required.
• Manage visitor sign-in and security protocols, ensuring accurate records are maintained.
• Assist with general enquiries and provide accurate information about the site and services.
• Coordinate with cleaning and maintenance teams to ensure the upkeep of public areas.
• Handle deliveries and manage incoming/outgoing mail for the site.
• Maintain and update the database of clients, suppliers, and visitors.
• Support ad-hoc administrative tasks and projects as needed.

Skills, Knowledge, and Experience:

• Excellent customer service skills with a friendly and professional approach.
• Strong organisational abilities and attention to detail.
• Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Previous front-of-house or reception experience preferred, especially in office or corporate settings.
• Excellent verbal and written communication skills.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Team player with a positive attitude, but able to work independently when required.
• Proactive, reliable, and self-motivated.

General Information:
This is a full-time, entry-level to mid-level position. You will be contracted to work 45 hours per week, typically 9 hours per day. The standard work schedule is Monday to Friday, 9am-6pm, with the requirement to work one weekend day out of the 5 days minimum once a month. Flexibility to work additional weekends and evenings may be required as needed. The role includes a 6-month probation period. We offer 28 days of paid holiday(including 8 bank holidays). The remaining holidays should be used 5 days per quarter unless agreed otherwise. Holiday entitlement begins after your first 3 months of employment.

Please send an up-to-date CV and covering letter to events@trumanbrewery.com.