Reports into: FOH Manager
Location: The Truman Brewery, 19 Hanbury Street E1 6QR
Contract Type: Full-Time, 45 hours per week (including 2 weekends per month)
Are you a people-person with a passion for delivering exceptional service in a vibrant and fast-paced environment? The Truman Brewery is looking for an enthusiastic and proactive Front of House Assistant to be the welcoming face of our west side reception area. This role is more than just managing a desk—it’s about creating a seamless and professional experience for visitors, clients, and internal teams alike.
As part of our dynamic team, you’ll not only handle front desk duties but also play a key role in supporting our exciting Events team, assisting with administrative tasks, coordinating site visits, and ensuring the smooth day-to-day running of the site. If you thrive in a lively atmosphere, enjoy meeting new people, and love being at the heart of the action, this role is perfect for you!
Key Responsibilities:
• Be the first point of contact for visitors, clients, and contractors, providing a warm and professional welcome.
• Oversee the reception area, ensuring it remains organised, inviting, and fully stocked with relevant materials.
• Handle incoming calls and emails, directing inquiries efficiently and professionally.
• Work closely with the Events team, assisting with administrative tasks, coordinating site visits, and supporting event logistics.
• Manage visitor sign-in, security procedures, and ensure accurate records are maintained.
• Respond to general queries, offering accurate information about the site and its services.
• Liaise with cleaning and maintenance teams to uphold the highest standards in public areas.
• Handle deliveries and manage incoming/outgoing mail for the site.
• Maintain and update databases of clients, suppliers, and visitors. • Provide ad-hoc support to various internal teams when required.
What We're Looking For:
• A friendly and professional personality with excellent customer service skills.
• Strong organisational abilities and an eye for detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to pick up new systems quickly.
• Previous front-of-house, reception, or customer-facing experience (preferably in events, hospitality, or office environments).
• Excellent verbal and written communication skills.
• Ability to multi-task, stay calm under pressure, and adapt to a fast-paced environment.
• A team player with a positive, can-do attitude, who can also work independently when needed.
• Proactive, reliable, and self-motivated.
General Information:
This full-time role is ideal for someone looking to gain hands-on experience in a vibrant, creative, and event-driven setting. You’ll work 45 hours per week, 9 hours per day, with shifts covering two weekends per month, alongside weekday shifts.
• Competitive holiday allowance: 28 days (including 8 bank holidays). Holidays should be taken 5 days per quarter unless agreed otherwise. Holiday entitlement begins after your first 3 months.
• Opportunities to be involved in exciting events and creative projects.
• A buzzing work environment in one of London’s most iconic cultural and event spaces.
• A six-month probation period, with opportunities for development and growth.
If you’re ready to bring your energy, organisational skills, and passion for great customer experiences to our team, we’d love to hear from you!
To Apply:
Please send an up-to-date CV and covering letter to events@trumanbrewery.com.